Question 1

How do I confirm my email?

Accepted Answer

After signing up, we send a confirmation link to your email address. Click the link to activate your account — it expires after 24 hours.

Question 2

What happens after I confirm my email?

Accepted Answer

Your account becomes fully active. You can browse properties straight away.

Question 3

I didn't receive a confirmation email — what should I do?

Accepted Answer

Check your spam or junk folder first. If it's not there, try signing up again or contact us and we'll resend it manually.

Question 4

How do I reset my password?

Accepted Answer

Go to the login page and click "Forgot password?". Enter your email address and we'll send you a reset link within a few minutes.

Question 5

How do I delete my account?

Accepted Answer

You can request account deletion from your Profile page. We'll email you a confirmation link — once you click it, your account and personal data are deleted immediately.

Question 6

How do I contact a host?

Accepted Answer

Open any property listing and use the inquiry form to send the host a message. When the host replies, you'll get an email with a link to read it in your inbox.

Question 7

Is there a booking fee?

Accepted Answer

StayInFuerte charges no platform fees. For direct bookings you pay the host and keep full control. Some listings may link to an external platform — in those cases that platform's fees apply.

Question 8

How do I cancel an inquiry?

Accepted Answer

Inquiries are messages, not confirmed reservations — get in touch with the host and let them know you'd like to cancel. It's then up to the host how to proceed.

Question 9

Do I need an account to send an enquiry?

Accepted Answer

No. You can send a message to any property owner without creating an account. Simply fill in the contact form on the property page.

Question 10

How do I know the properties are genuine?

Accepted Answer

You can check reviews and ratings on external platforms where a listing links to one. We also display VV licence numbers where provided.

Question 11

What payment methods can I use?

Accepted Answer

Payment is agreed directly between you and the property owner. Common options include bank transfer, PayPal, or payment on arrival.

Question 12

Can I negotiate the price with the owner?

Accepted Answer

Absolutely. Because you contact the owner directly, you can discuss price, length of stay, and any special requirements.

Question 13

How do I list my property?

Accepted Answer

Sign up for a host account and go to "Manage Properties" to add your listing. If you need help getting started, contact us and we'll guide you through it.

Question 14

How do I claim an existing listing?

Accepted Answer

If your property is already on our platform, use the claim link sent to you by email or contact us with proof of ownership and we'll link the listing to your account.

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